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Tetherfi Edge AI – Secure Contact Center Intelligence at the Edge

anayashah93
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Date: 2025. 08. 25.
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Date: 2025. 08. 25.
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Edge AI is redefining the way contact centers function by bringing intelligence closer to where interactions happen. Instead of sending data to distant servers, AI models run directly at the edge, allowing real-time analysis of voice and video calls, recordings, and file uploads. This approach not only enables smarter decision-making, agent coaching, and compliance automation but also ensures privacy, speed, and cost efficiency since data never leaves the environment.